We’re a digital software and creative solutions company offering custom software, mobile/web development, UI kits, logo design, and digital marketing services — all delivered 100% online.

All products and services we offer are digital only — delivered either instantly or via email/download. We don’t ship any physical products.

Our headquarters are in Dhaka, Bangladesh, but we serve clients worldwide with our digital products and services.

After successful payment, you’ll receive a secure download link or email delivery. Instant downloads are available right after checkout. For custom services, we’ll deliver via email within the timeframe specified for your project.

First, please check your spam/junk folder. If it’s still missing, email us at support@softworxdigital.com with your Order ID. We’ll resend your product within 24 business hours.

No, you can make purchases as a guest. However, creating an account allows you to track orders, manage downloads, access future updates, and receive special offers.

You get lifetime access to all digital products you purchase. They’re available in your account dashboard for download at any time, and we’ll notify you about any updates.

We accept major debit/credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment methods through our secure checkout powered by Stripe.

Yes. All transactions are processed through trusted, PCI-compliant gateways. We do not store your card details on our servers. Your payment information is encrypted and securely processed by our payment partners.

For larger custom projects, we offer payment plans. Contact us to discuss options. For digital products under $100, full payment is required at purchase.

We do not generally offer refunds on digital products unless the file is defective, undelivered, or inaccessible. Please see our Refund Policy for full details and eligibility requirements.

Unfortunately, no. Digital products are non-returnable once accessed or downloaded due to their nature. We encourage customers to review product demos and descriptions before purchasing.

If you haven’t downloaded the product, contact us immediately with your order details. We may be able to exchange it for a product of equal value. Once downloaded, exchanges are not possible.

Yes — most products come with a commercial license. You may use them in client projects and commercial applications. However, you may not resell, redistribute, or claim ownership of the original products. Always check the specific license terms on the product page.

Absolutely. We offer custom design, branding, software development, and marketing services. Contact us at support@softworxdigital.com with your requirements to get started.

Yes, you’re allowed to modify our products to suit your needs. However, the original copyright and ownership remain with Softworx Digital.

Email our support team at support@softworxdigital.com. We typically respond within 24-48 hours during business days (Monday-Friday). Be sure to include your order number and specific details about the issue you’re facing.

Yes. Products like UI kits and software tools may receive updates, which will be accessible from your email or account dashboard. Major updates are free for one year after purchase.

Please report it to our support team with details about the issue and your system configuration. We’ll work to resolve it in the next update or provide a workaround.